Help Center
Need help? We are always here for you.
- Track order See where your order is
- FAQ Most answers are here
- +880 1700-000000 Every day, 9 AM – 10 PM
- [email protected] Reply within 24 hours
Frequently asked questions
How do I place an order?
Tap “Add To Cart” on any product, open the cart and go to checkout. Enter your name, mobile number and address and confirm. You do not need an account.
Can I change or cancel my order?
Yes — call our hotline before the parcel is handed to the courier and we will change or cancel it.
How can I pay?
Cash on delivery anywhere in Bangladesh. You can also pay by bKash, Nagad or card.
How do I use a coupon?
Copy a code from the Coupons page, paste it into the “Coupon code” box in the cart or checkout and tap Apply.
How much is delivery?
Delivery costs ৳100. Orders of ৳2,500 or more are delivered free.
How long does delivery take?
Inside Dhaka 24–48 hours; outside Dhaka 2–4 days.
What if a product arrives damaged?
Tell us within 3 days. We replace damaged, leaking or wrong items free of charge.
I forgot my password. What now?
Tap “Forgot your password?” on the login page and we will email you a reset link.
Write to us
Ask us anything about orders, payment or delivery.
- Dhaka, Bangladesh
- Every day, 9 AM – 10 PM